SAP Knowledge Base Article - Preview

3049995 - BI Platform or a BI Add-on Installer fails while updating manifest with install data stage

Symptom

You are trying to run the BI Platform Installer to do repair, modify or uninstall using the installer from add/remove programs or installer folder, or run the BI add-on installer.

  • The BI platform or Add-on Installer fails in middle of "updating manifest with install data" stage with a pop-up "Setup.exe has stopped working".
  • Clicking view problem details shows that the issue is on event BEX and module ucrtbase.DLL
  • The Errors and Warnings log shows only error text as shown below -
    Error: Short du id no longer supported for ResolvedID: Error: ResolvedID: empty coreIDError: Sequence Declaration not found: ConfigureServices.  Referenced from: dataservices.webtier.mc-4.0-core-64,14.2.12.2235Error: ConvertChildElems: No destination sequence for sequence ref: ConfigureServicesError: Error in SqliteTable::ExecQuery(): Error:   Statement: RELEASE RegisterCurrentTransactionError:   Error:     database is locked


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Environment

  • SAP BusinessObjects BI Platform 4.2 SPs & patches
  • SAP BusinessObjects BI Platform 4.3 SPs & patches
  • Supported SAP BusinessObjects BI Platform Add-ons
  • All supported Windows Operating Systems 

Product

SAP BusinessObjects Business Intelligence platform 4.2

Keywords

BI, platform, 4.x, 4.2, 4.3, install, repair, dataservices, add-on, fail, pop-up, locked, ucrtbase.DLL , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem

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