SAP Knowledge Base Article - Public

3049990 - Off-Cycle Validated Production App Updated April 2021

Symptom

Why was there a off-cycle Validated Learning by SuccessFactors and Learning Preview update for the weekend of 4/23/2021. Anyone who accesses the App prior to the release after 4/22/2021 will be prompted to update and directed to the SuccessFactors (non-Validated App).

Environment

SAP SuccessFactors Learning Management System

iOS

iPadOS

Cause

There are two issues one resolved with the weekend release and one that will be resolved with the Production release towards the end of the year. 

  1. Any validated customers that have successfactors.com in their url, had a certificate on the app expiring. Anyone trying to access systems prior to the update of the production app will be prompted to update in app.
  2. Due to a small issue with timing anyone trying to access learning prior to the new release will see a update button that sends them to the SuccessFactors (Non) Validated app.

Resolution

  1. Resolution for issue, Weekend of 4/23 Apple should release the app to the public so that the learning by SuccessFactors can be updated with the valid certificate. No other changes have been done to the app. 
  2. The update button in app pointing to the wrong app to update "SuccessFactors App" will be resolved with the Fall release of the "learning by SuccessFactors" app. Please have your users update via the app store if needed, once the April release is out. 

Keywords

KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error

Product

SAP SuccessFactors HXM Core 2011