SAP Knowledge Base Article - Public

3049951 - Hiring Manager cannot see Internal candidate's task on dashboard - Onboarding 2.0

Symptom

Hiring Manager cannot see Internal candidate's task on dashboard.

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

Proxy as the current manager, navigate to Onboarding Dashboard and you will see the candidate

Now, proxy as the new hiring manager, navigate to Onboarding Dashboard and will not see the candidate's activity

Resolution

Check the Start Date of the candidate in Manage Data > Process Trigger.

If the Start Date has not reached yet, it is expected behavior.

The internal hire becomes the direct report of the new manager only on the start date. Until then the old manager is reflected as the internal hire's manager in the employment record.

On start date, the new manager is updated in the employment record as the internal hire's manager, as this is effective dated. Only then the new manager can see the internal hire on the dashboard.

See Also

Internal Hire Process Overview

Keywords

internal, hire, internal hire, crossboarding, dashboard, candidate not appearing, missing, new hiring manager, start date, start, date , KBA , LOD-SF-OBX-DBD , Dashboard , Problem

Product

SAP SuccessFactors Onboarding all versions