SAP Knowledge Base Article - Preview

3049752 - 'An error occurred while communicating with the server' error when previewing Story report [People Analytics]


The following error message appears intermittently when previewing query in Story report (Correlation ID might be different):

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.



  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors People Analytics
  • Story Reports


SAP SuccessFactors HXM Suite all versions ; SAP SuccessFactors People Analytics all versions


An error occurred while communicating with the server, SAC, People, Analytics, Story, Reports, intermittent, error,  preview, query, dataset , KBA , LOD-SF-ANA-SAC-FWK , Framework, Infrastructure, Network, Performance , LOD-SF-ANA-SAC-QDS , Query Designer - Filter, Calculated Column, Params , Known Error

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