SAP Knowledge Base Article - Preview

3049370 - Customer Interaction Center Webcast: Self-Service and Incident Prevention

Symptom

In this 30-minute Webcast you will learn how to search for known issues and resolutions in all of SAP's knowledge repositories.

The objective is to provide you with the information you need to successfully engage with our Support Organization.


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Environment

SAP ONE Support Launchpad

Target audience:

  • SAP Customer
  • SAP Partner

Keywords

Customer Interaction Center, CIC, Webcast, Search, Expert Search, KBAs and Notes, Searching Tips, Support by Product, Guided Answers, Search Repositories , KBA , XX-SER-SAPSMP-SUP , Support Applications , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , XX-SER-CIC-KM , CIC Knowledge Management , How To

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