SAP Knowledge Base Article - Public

3049151 - PDF Settings are ignored while printing with the Cloud Print Manager

Symptom

You are printing a document, i.e. Customer Invoice, in Business By Design and have setup landscape in the Adobe Life Cycle Designer.

The printed Output document is printed portrait.

Environment

SAP Business By Design

Reproducing the Issue

 Generate an output by using the Cloud Print Manager.

Cause

It was communicated that with the Cloud Print Manager GUI Change from 750 to 760 the PDF settings in Adobe Reader or Adobe Life Cycle Designer are ignored due to a change in the Cloud print Manager Concept.

Resolution

You can try to adjust such settings, i.e. Landscape, Portrait etc.,  directly in the printer preferences, or on the printer itself.

If that is not possible, ask your SAP Implementation Partner for assistance.

You can request an obsolete 750 GUI which will work - but be aware that this will be not supported for future Windows servers or Windows desktop operation Systems.

Keywords

PDF Settings, Landscape, Portrait, Cloud Print Manager , KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions