SAP Knowledge Base Article - Public

3048990 - Sales Order and Sales Quotes Configuration on Outlook Server Side Integration


The options to Allow Create and Allow Update inside Outlook Server Side Addin are greyed out, and cannot be changed.


SAP Cloud for Customer

Reproducing the Issue

  1. Click on E-Mail Integration
  2. Click on Groupware Settings
  3. Click on Profiles tab
  4. Click on Add-In Settings
  5. See Sales Orders and Sales Quotes
  6. Options for Allow Create and Allow Update are greyed out


Sales Order and Sales quotes have limited support. They cannot be created/edited via add-in or searched directly. Those objects only appear in contextual(initial) lookup.


This is the current system behavior.


KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Product Enhancement


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions