SAP Knowledge Base Article - Preview

3048727 - Substatus not available in ITSM while adding the filed in UI

Symptom

You work with Solution Manager ITSM and want to add substatus field. However you cannot find in the web ui configuration.


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

/AICRM/REASON_ID,  , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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