SAP Knowledge Base Article - Preview

3048524 - Ticket Item Work Progress not Updated when a Service Call is Replicated from FSM to C4C

Symptom

You have integrated SAP Cloud for Customer with SAP Field Service Management and are replicating Service Calls from FSM to C4C, however, the Ticket Items' Work Progress in C4C is not changed according to the Service Call Activity status in FSM.


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Environment

  • SAP Cloud for Customer
  • SAP Field Service Management

Product

SAP Cloud for Customer core applications all versions ; SAP Field Service Management all versions

Keywords

iFlow ; CPI ; Integrate ; Execution ; Time , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To

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