SAP Knowledge Base Article - Public

3048281 - Multiple Basic scenario rules configured on one object do not work properly

Symptom

Customer configured multiple Basic business rules on one single object to trigger different workflows, but find there will have variable issues like business rules executed however approver window does not pop-up,etc.

Environment

  • SAP SuccessFactors HXM Suite
  • Metadata Framework (MDF)

Reproducing the Issue

  1. Configure multiple Basic scenario rules to trigger workflows on "Save Rules" section of a single object.
  2. Found that there will have variable issues like from rule trace logs, all business rules executed, however approver window does not pop-up.


Cause

It is not recommended to configure multiple Basic scenario rules that contains workflow configurations to trigger different workflows as Save rules or Validate rules in a single object.

It is also not recommended to use Basic rules to trigger workflow for a MDF Object.

Since the order of rule trigger/execution is random, the final rule which will work for this object will also be random. Though system won't prevent configurating multiple Basic rules in a single Object , it can cause various issues like some workflows cannot be triggered properly or approver window does not pop-up, etc.

Resolution

If you would like to trigger workflow via business rule, it is recommended to configure only one business rule to trigger workflow in Save Rules section of a single Object.

Instead of using Basic business rule, please use MDF Scenario rule and set purpose= Workflow.

System will prevent user from creating additional workflow business rules in a single Object when using MDF Scenario rule.



See Also

2768151 - Triggering workflows on MDF objects using business rule.

Keywords

MDF, Metadata Framework, MDF Workflow, MDF Business Rule, wfConfig, Scenario Based rule, Basic Rule, custom MDF, workflow routing, wfconfiguration, multiple, save rules, multiple business rules, Object , KBA , LOD-SF-MDF-WFL , Custom Object based Workflows , How To

Product

SAP SuccessFactors HXM Suite all versions