SAP Knowledge Base Article - Public

3048156 - User credential is required again within User Mapping Retention Period to access SAP Analytics Cloud (SAC) from WeChat

Symptom

User credential is required again within User Mapping Retention Period to access SAP Analytics Cloud (SAC) from WeChat


Environment

  • SAP Analytics Cloud (Enterprise) 
  • Integration Service for SAC with WeChat 2.0

Reproducing the Issue

  1. Try to access SAC from WeChat where the SAC has been visited before.

Cause

  • This is by-design.
  • The social media integration service stores the user ID mapping between the social media user ID and SAC user ID with the logon token together.
  • During the user mapping retention period since the last visit date, the end user does not need to enter SAC user credentials again but leverages the logon token to access SAC (see help).
  • In the following two scenarios, the user ID mapping will be automatically deleted:
    • From the client side: an end user does not use the application with the retention period since the last visit date.
    • From the server side: the SAC tenant gets a service disruption (server technical issue or server upgrade), which causes the access token stored not being able to access the SAC tenant any more.
  • In the two cases described above, the user will need to enter logon credentials again in order to access SAC to rebuild the user ID mapping.

Resolution

  • Enter user credential again to access SAC from WeChat.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, sap analyst cloud , KBA , LOD-LH-SMS-SAC , Social media integration service for SAC , LOD-ANA-AUT , SAC Authentication / Login , Problem

Product

SAP Analytics Cloud all versions