SAP Knowledge Base Article - Preview

3048095 - Want to add Internal Note memo type to Resolve and Dispatch Fiori app - Solution Manager

Symptom

  • Using Fiori Resolve and Dispatch app
  • Only have access to a few options:
    Propose Solution to Reporter
    Question to Reporter
    Inform and Forward to SAP Product Support
    reply to Reporter and Confirm
  • Want to include Internal Note memo to an incident
  • Insert Additional Text for Support Team memo type in incident


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Environment

SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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