SAP Knowledge Base Article - Public

3048013 - E-Verify Unexpected Outage - April 17, 2021 - Onboarding 1.0

Symptom

We received numerous reports regarding managers being unable to submit to E-Verify. When attempting to submit, everyone is receiving this error message:

"The request to E-Verify web service has failed with the following error(s): UNAUTHORIZED_ERROR: Unauthorized."

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

1. Login to Onboarding.
2. Open an activity in the E-Verify Process.
3. Process the EVF activity and submit for initial verification.
4. Error message is received.

Cause

The issue is caused by a temporary disconnect of the Onboarding integration with E-Verify.

Resolution

Engineering team has restarted the service by resetting the password of the authenticating user for SuccessFactors Onboarding and E-Verify Integration.

Issue has been resolved after the password reset.


For more information, please follow: https://community.successfactors.com/t5/Onboarding-1-0-Resources-Blog/bg-p/Onboarding_Blog

Keywords

UNATHORIZED_ERROR, E-Verify Outage, E-Verify down, Unable to submit E-Verify Case, EVF , KBA , LOD-SF-OBD-EVF , e-Verify , Problem

Product

SAP SuccessFactors Onboarding