SAP Knowledge Base Article - Public

3047708 - Resource Scheduler Showing the Demand in the Wrong Day

Symptom

When checking the Demands in the Resource Scheduler work center the Demand is visible to be assigned in different days.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Service work center.
  2. Select the Tickets view.
  3. Open the Ticket ABC (ABC represents the Ticket Subject).
  4. Go to the Items facet and add an Item, in the Request Start Date set the Today date.
  5. Now click on Actions and select Release for Scheduling.
  6. Click on Save.
  7. Go to the Resource scheduler work center.
  8. Change the time period for tomorrow, the Demand will be available.

Cause

Demand Scheduled Start Date and End Date depends on the "Requested Start Date" and "Request End Date" of the Item of the Ticket. Please notice that the Demand might be visible a day before and a day after the current day, this is  done to cater all possible different timezones

E.g in a scenario where the current day is 24.03.2021 and you have an Item with the Requested Start Date as 25.03.2021 and Request End Date as 26.03.2021.
In this case the demand will be visible for assignment in any time between 23.03.2021 to 25.03.2021 (1 day prior 24.03.2021 and 1 day after)

Resolution

This is the standard behavior of the system, however a Partner Development Infrastructure (PDI) can be created to avoid the saving action.

 
If you need this functionality urgently you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by Cloud Service Center . You can contact Cloud Service Center as follows:
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder
2. If you are a customer: please use the little blue box “Contact Us” shown on the very right hand side of SAP Application Development site , choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.


Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.
An alternative option may be to check the SAP Customer Influencer Site to submit an idea.

Keywords

Time; Wrong Date; Assigment; Employee Calendar; Hours; , KBA , LOD-CRM-RES , Resource Scheduling , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions