SAP Knowledge Base Article - Public

3047685 - [ONB] useMPHForInternalTransfer is required field error

Symptom

Issue Description : In Admin Centre - Onboarding 2.0 general settings- If client switch over signature method from Docusign to esign (OR) esign to docusign ,settings will not be saved and below error message will appear.

Error:useMPHForInternalTransfer is required field in Object ONB2Config 

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

Admin Centre - Onboarding 2.0 general settings- If client switch over signature method from Docusign to esign (OR) esign to docusign ,settings will not be saved and error message will appear.

Cause

useMPHForInternalTransfer flag not saved properly in database.

Resolution

Workaround:

Please go to Admin centre- Manage data -Choose ONB2Config in first dropdown and choose DEFAULT_ONB2_Config in second drop down.

In DEFAULT_ONB2_Config  ,update "useMPHForInternalTransfer" from "No" to "Yes".

Permanent Fix :

Engineering Team would be releasing a Patch for the issue between 8th or 9th of May. Post that, if you face issue while toggling Signature Settings in General Settings, you will have to run “MDF Object to DB Sync Job”.

Please note that this fix is needed only for Preview. We will not be having issue in Production instances as above Job will be running as part of production upgrade. 

Keywords

KBA , LOD-SF-OBX-ADM , Admin UI , Known Error

Product

SAP SuccessFactors Onboarding 2105