SAP Knowledge Base Article - Public

3047605 - vSaaS only - Instructor send notification to multiple users from Past Class - LMS

Symptom

When instructor send notification to multiple users, it opens in outlook separated with comma and its not allowed to send. The separator should be  semicolone ( ; )

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. As an instructor, go to My Classes tab> Select any class from Past Classes.
  2. On Class Details, select Users. Select 2 or 3 users then click on Send Email.

Cause

recipient list was not generated with commas for mobile platforms.

Resolution

Engineering Team fixed the issue where recipient list was not generated with commas for mobile platforms.
Modified instructor module to use commas instead of semi-colons when generating the list of recipients for the email application on a mobile device.

Desktop applications will still get generated with semi-colons.

Fix was released with 1H 2021 (b2105) release.  Any validated customers might still face this issue until the environment is updated to 1H 2021 in November.

See Also

2744410 - Missing My Teams tile on landing page - LMS

Keywords

instructor,notification,multiple users,past class, mobile, mobile platform , KBA , LOD-SF-LMS-MOB , Mobile Application Issues Only , Known Error

Product

SAP SuccessFactors Learning 2011