SAP Knowledge Base Article - Public

3047554 - Incorrect Overdue in My Team tab -LMS

Symptom

Overdue in My Team tab is not correct. The query is not filtering out the inactive alternate subordinates hence the discrepancy in the overdue count

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Login to instance.
  2. Go to user id  > Launch proxy
  3. Notice that My Team tile has an Overdue learning
  4. Click on My Team
  5. Check each of the subordinate, no one has an overdue item

Cause

The overdue count in my team tile was considering the inactive alternate subordinates.

Resolution

Engineering team confirmed that the issue with Overdue in My Team tab is a defect. A code fix was done to make sure that the Overdue will only consider direct and indirect active subordinates.

The fix is going to be available on B2105.5 release. 

SAP SuccessFactors 2021 Release Schedule.
 
ReleasePreviewProduction
First Half 2021April 16May 21

See Also

2744410 - Missing My Teams tile on landing page - LMS

Keywords

Overdue in My Team tab, My Teams tab, My Teams , overdue , KBA , LOD-SF-LMS-TIL , Landing Page and Tiles , Known Error

Product

SAP SuccessFactors Learning 2011