SAP Knowledge Base Article - Public

3047482 - Error: Kit item(s) return with follow-up activity Return to Supplier not allowed

Symptom

You are unable to create Customer Return Notification for a Third-Party Sales Order for Kit Items due to the error:

Kit item(s) return with follow-up activity Return to Supplier not allowed

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Work centre Inbound Logistics.
  2. Common task New Customer Return Notification.
  3. At step 1 (Select Outbound Delivery Items) enter the respective Sales Order ID and click on Go.
  4. Select the Kit Items ABC and DEF (ABC and DEF represent the Kit Item IDs).
  5. Click Next.

Result: an error is displayed

Kit item(s) return with follow-up activity Return to Supplier not allowed

Cause

Sales Kits are not supported in Return to supplier in Third party scenarios.

Resolution

If you wish to Return to Supplier, you will have to do this outside the system. You can just post a Credit Memo manually without reference to the Outbound Delivery; the Credit Memo will give an exception and the user must accept this exception.

We understand that this functionality could be enhanced, therefore we would like to suggest you to post this requirement in our Customer influence Platform.

All new ideas are regularly checked by our product development team and could be included for future release.

Keywords

kit items, return, not allowed, , KBA , AP-IDP , Inbound Delivery Processing , Problem

Product

SAP Business ByDesign 2102 ; SAP Business ByDesign 2105