SAP Knowledge Base Article - Public

3047235 - Error "You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration" encountered when save the tunnel type BW live data connection in SAP Analytics Cloud (SAC)

Symptom


All the configuration are completed and can see that the cloud connector is generating X509 cert when the connection goes to backend, when save the tunnel type live connection to BW in SAC.

Get below error message:

If use single sign on authentication, got error "You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration."

If use user and password authentication, got the below error: "Unable to authenticate. Please ensure your credentials are valid."

Environment

  • SAP Analytics Cloud (Enterprise) 2021.2.15

Reproducing the Issue

  1. Login to customer tenant.
  2. Go to connection and create a tunnel type connection to live BW.
  3. If use the user and password authentication, will get below error when save the connection "Unable to authenticate. Please ensure your credentials are valid."
  4. Is use single sign on authentication, will get error "You were not automatically logged on to the remote data source. Please ask your administrator to verify the SAML Single Sign On configuration."

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem

Product

SAP Analytics Cloud 1.0 ; SAP Jam Collaboration 1905