SAP Knowledge Base Article - Public

3047120 - C4C and FSM Integration Glossary


When integration the SAP Cloud for Customer and the Field Service Management, some specific terms are different in both platforms.

You would like to know the name of the Business Objects in each Product (C4C and FSM).


Original name in C4C Equivalent Name in FSM
Products Items
Ticket Part Item Reserved Material
Ticket Service Item Activity
Customers & Contacts Business Partners & Contacts
Registered Product Equipment
Employee Employee
Ticket Service Call


Names; Integration; Payload; Data; , KBA , LOD-CRM-SRP-CSI , Integration of service ticket with Core systems , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions