[[Username]] token in Email Services is not showing in (ONB) Furnish Equipment Trigger. However, this is showing to other templates.
Ex: (ONB) External User Welcome Message Trigger
Username token is showing in Trigger: (ONB) External User Welcome Message Trigger
SAP SuccessFactors Onboarding
Reproducing the Issue
1. Go to Email Services
2. Open any active (ONB) Furnish Equipment Trigger in Active Templates
3. Go straight to Step 3
4. In Body Text, click "+Insert Token"
5. Token [[Username]] is not showing.
The username token is not supported, it is not a defect. The way the system is designed, not all the tokens work in all the templates. Only the supported tokens are displayed in the list.
This is an expected behavior. If this is needed for your business, kindly raise an Enhancement request.
ONB 2.0, [[Username]], (ONB) Furnish Equipment Trigger, Email Services , KBA , LOD-SF-OBX-EML , Notifications , Problem