SAP Knowledge Base Article - Public

3047077 - DPCS Audit Report Showing Duplicated Records

Symptom

  • DPCS Audit Report Showing Duplicated Records
  • From the Data field you can see the time the users access the DPCS is different

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Go to Manage Data Privacy Consent Statements
  2. Click View History
  3. Select "View Log" of the version you are working
  4. In View Audit Log, select the option View those whose treatment of this statement is:  acceptance > Click Search
  5. On the right side of the page, Download detailed report

Cause

There are two reasons for the SF system to show duplicate records:

1) If the time gap between the date of two accept audit records is long, like in minutes or more, it mostly because there have one decline record between two accept records. If the user declined the DPCS, then they need to accept again in the next login

2) If the time gap between the date of two accept audit records is very short, like few seconds or the same, it mostly caused by the user click multiple times on accept button before the login page redirected

Resolution

This is expected behavior and there is no issue to be fixed.

For more details about the Data Privacy Consent Statements, you can access our Help Portal Guide:

Consent Agreements

Keywords

duplicate users, duplicate values, report, Data Privacy Consent Statements, manage DPCS , KBA , LOD-SF-PLT-DPC , Data Privacy Consent Statement (DPCS) Feature , How To

Product

SAP SuccessFactors HXM Suite all versions