SAP Knowledge Base Article - Public

3046317 - Error "The following error message comes from the external data service: status:500 body:Internal Server Error" encountered when refresh the model based on import data connection to Business ByDesign Analytics in SAP Analytics Cloud (SAC)

Symptom

When refresh the model based on import data connection to Business ByDesign Analytics, got error "The following error message comes from the external data service: status:500 body:Internal Server Error".

Environment

  • SAP Analytics Cloud (Enterprise) 2021.2.15

Reproducing the Issue

  1. Login to the customer tenant.
  2. Open the model with issue.
  3. Switch to the data management tab, refresh the query.
  4. Notice that the query finished with error "The following error message comes from the external data service: status:500 body:Internal Server Error" 

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0