SAP Knowledge Base Article - Public

3045770 - Blank field in compliance tasks - Onboarding

Symptom

One or more fields in compliance tasks are showing as blank for your new hires.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login as a new hire;
  2. Click in Compliance task;
  3. While reviewing the data, some of the existing fields are blank.

Cause

There are more than one possible cause for this problem. In this article we will cover the one related to RBP missing permissions.

The information related to compliance task will appear based on the new hire permissions. Let's say for Compliance UK you have fields such as Employement Start Date. Hence, in case that your Onboarding external user role has no permissions to view this field - The field will appear as blank.

Resolution

Grant permissions to your Onboarding external users role(s) - These fields are kept under Employee Data / Employee Effective dated permissions in Manage Permission roles, all fields / entities related to your compliance task can be found in Manage Data > Compliance Form > Search for your form. In the form properties you'll see a list of fields.


Keywords

compliance, task, field, blank, missing, permissions, onboarding, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions