You are adding notes to an already created Visit inside Cloud for Customer and after saving it is not synchronized to Outlook when using server side integration.
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SAP Cloud for Customer
You have the Freeze Description Fields setting enabled in the Groupware settings. When this setting is enabled changes for description fields will not get synced after the first sync, when the event was created.
Disable the option Freeze Description Fields in the groupware settings:
- Go to E-mail Integration Workcenter.
- Go to Groupware Settings View.
- Go to Settings tab.
- At calendar configuration section disable the option Freeze Description Fields.
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