SAP Knowledge Base Article - Public

3045449 - Mass Offer Approval not working


  • While proceeding with mass offer approval, when using the approver as someone whose username contains special characters system pops up an error "An error occurred while saving your changes. Please contact your administrator." 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Go to Offer from Recruiting tab.

         2. Selected an user whose username is

        3.Below is the error which pops up


  1. Go to  Platform  Feature  Setting under Admin Center.
  2. Disable the switch Hide Username in the UI


Mass offer approval error, username of approver with special character , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem


SAP SuccessFactors Recruiting 1905


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