SAP Knowledge Base Article - Preview

3045309 - Dynamic Telephony buttons still visible while using Fiori Skins

Symptom

  • You are using the Fiori enabled skins
  • You have to configure the CMS profile Telephony Layout buttons to be visible when Idle and Busy, but still are visible even when inactive, but these do not work with the Belize Skin

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

  • SAP Customer Relationship Management (CRM)
  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA

Product

SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP NetWeaver 7.5 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

Customer relationship Management Belize theme dynamic buttons not working , KBA , CRM-IC-CHA-TEL , Telephony Integration , CRM-CCI , Contact Center Infrastructure , Problem

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