SAP Knowledge Base Article - Preview

3045247 - How to control which messages are shown for dispatching and other rule based actions

Symptom

  • When dispatching a service request or a service order, lots of information messages are shown to the user which should be hidden 
  • You want to limit the messages shown to errors only


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Environment

  • SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM
  • SAP Solution Manager

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA 1909 ; SAP S/4HANA 2020 ; SAP S/4HANA 2021 ; SAP S/4HANA for customer management all versions ; SAP Solution Manager 7.2 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions

Keywords

KBA , CRM-BTX-SRQ-INC , Incident Management , SV-SMG-SUP , Service Desk / Incident Management , CRM-BTX , Business Transactions , How To

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