SAP Knowledge Base Article - Public

3045190 - b2011 - Unable to approve Enrollment Workflow with error BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID

Symptom

  • Benefit Enrollment workflows are generated for new hires or employees applying for new Benefits
  • In some cases, Carryforward is enabled in the Benefit
  • Upon final approval, an application error is received BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID
  • The error started happening after April 4, 2021


Environment

SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  • Approve the enrollment workflow
  • Application error is received

Resolution

  • This is a known issue relate to Benefits with "Carry Forward Enrollment" set to "Yes".
  • Engineering has confirmed that the issue is patched in both Preview and Production environments on 30th April. 


Workaround:

An interim solution while we wait for the fix is as highlighted below

  1. In the Benefits Admin Overview page > Benefit > Search for the Benefit in question
  2. Change the "Carry Forward Enrollment" to No
  3. Approve the Benefit Enrollment Workflow
  4. Go back to the Benefit Configuration and set the "Carry Forward Enrollment" to Yes again

Keywords

BENEFITS_INVALID_PREVIOUS_ENROLLMENT_ID, error, benefit enrollment, workflow, INC0541401, BEN-8387, PTCH-35584, PTCH-35583
, KBA , LOD-SF-EC-GBF , Global Benefits , Known Error

Product

SAP SuccessFactors HXM Core 2011