SAP Knowledge Base Article - Preview

3044889 - Output Error Message "G Suite SMTP Relay Service Doesn't Match Domain" When Sending Document by E-mail

Symptom

When creating a new Purchase Order (PO - as example) and sending the document to the e-mail "example@ext.com" you receive the following error message:

"***-*.*.* Invalid credentials for relay [**.***.***.**]. The IP address you've ***-*.*.* registered in your G Suite SMTP Relay service doesn't match domain of ***-*.*.* the account this email is being sent from. If you are trying to relay ***-*.*.* mail from a domain that isn't registered under your G Suite account ***-*.*.* or has empty envelope-from, you must configure your mail server ***-*.*.* either to use SMTP AUTH to identify the sending domain or to present ***-*.*.* one of your domain names in the HELO or EHLO command. For more ***-*.*.* information, please visit *** *.*.* https://support.google.com/a/answer/6140680#invalidcred g8sm173680wrh.35 - gsmtp"


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Environment

  • SAP Business ByDesign
  • SAP Cloud for Customer

Product

SAP Business ByDesign 2102 ; SAP Business ByDesign studio all versions ; SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Google, Output, G Suite, SMTP, Relay, Domain , KBA , AP-RC-OUT , Output Management , Known Error

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