SAP Knowledge Base Article - Public

3044819 - Invoices Missing in Collections View of a Visit

Symptom

You have invoices created for an account but when you create a visit for the same account you do not see those invoices in the Collections view of the visit.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Visits work center.
  2. Open the visit ABC (where ABC is the ID of a visit of an Account DEF that you have created invoices already).
  3. Go to the Collections view.

You do not see invoices created for account DEF.

Cause

For invoices to appear in the Collections view of a visit, the Account and the Sales area of the visit need to be same as of the invoices.

Resolution

This is the system standard behavior.

Keywords

Visit ; Collections ; Invoices ; Sales Data; Account ; , KBA , LOD-CRM-ACT-VST , Visit Planning , LOD-CRM-IND-UTL , Utilities , How To

Product

SAP Cloud for Customer core applications 1305 (old) ; SAP Cloud for Customer core applications 1308 (old) ; SAP Cloud for Customer core applications 1311 (old) ; SAP Cloud for Customer core applications 1402 (old) ; SAP Cloud for Customer core applications 1405 (old) ; SAP Cloud for Customer core applications 1408 (old) ; SAP Cloud for Customer core applications 1411 (old) ; SAP Cloud for Customer core applications 1502 (old) ; SAP Cloud for Customer core applications 1505 (old) ; SAP Cloud for Customer core applications 1508 (old) ; SAP Cloud for Customer core applications 1511 (old) ; SAP Cloud for Customer core applications 1602 (old) ; SAP Cloud for Customer core applications 1605 (old) ; SAP Cloud for Customer core applications 1608 (old) ; SAP Cloud for Customer core applications 1611 (old) ; SAP Cloud for Customer core applications 1702 (old) ; SAP Cloud for Customer core applications 1705 (old) ; SAP Cloud for Customer core applications 1708 (old) ; SAP Cloud for Customer core applications 1711 (old) ; SAP Cloud for Customer core applications 1802 (old) ; SAP Cloud for Customer core applications 1805 ; SAP Cloud for Customer core applications 1808 ; SAP Cloud for Customer core applications 1811 ; SAP Cloud for Customer core applications 1902 ; SAP Cloud for Customer core applications 1905 ; SAP Cloud for Customer core applications 1908 ; SAP Cloud for Customer core applications 1911 ; SAP Cloud for Customer core applications 2002 ; SAP Cloud for Customer core applications 2005 ; SAP Cloud for Customer core applications 2008 ; SAP Cloud for Customer core applications 2011 ; SAP Cloud for Customer core applications 2102 ; SAP Cloud for Customer core applications 2105 ; SAP Cloud for Customer, core applications 2.0 (old) ; SAP LE APPLICATIONPLATFORM 1.0 ; SAP LE APPLICATIONPLATFORM 1.5