SAP Knowledge Base Article - Preview

3044784 - How to update the VAR Service Desk incident link URL - SAP ONE Support Launchpad

Symptom

  • How to update the URL for partner Value-Added Reseller (VAR) with a Partner Center of Expertise (PCOE) certification
  • How does a VAR update the service desk incident URL for the partner VAR system?
  • How to update the link end customers see for installations supported by VAR partner
  • VAR partner wants to update the incident link 
  • URL link for installations when VAR has a block preventing end customers from logging support incidents in Launchpad
  • VAR partner is responsible for creating support incidents for end customers they support
  • VAR with a PCOE certification wants to update the incident link in Launchpad


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Environment

Product

SAP Solution Manager all versions

Keywords

VAR value-added reseller , block installation , Partner Center of Expertise PCOE , end customer , installation Supported By partner , SAP Note 1285423 - Go-live with Solution Manager for VAR , KBA , XX-SER-SAPSMP-SUP , Support Applications , How To

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