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3044381 - AD authentication not working from CCM giving internal error

Symptom

  • AD authentication configured per KBA 2629070 (in this case only manual AD not SSO)
  • Receive internal error logging into the CCM (central configuration manager) with AD
  • Switching to NTLM login worked for CCM
  • Receive FWM 00005 error logging into fiori or CMC with AD (see also KBA 1199118)
  • Packet scan showed etype not supported kdc_err_etype_notsupp on CCM login
  • Packet scan showed no errors on login through fiori or CMC


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Environment

BusinessObjects Business Intelligence Platform 4.3 (could be 4.2 or any version as the issue was with AD)

Product

SAP Crystal Server 2020

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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