SAP Knowledge Base Article - Public

3044227 - File attachment in interview scheduling email

Symptom

In the Contact Candidate screen during Interview Scheduling, users have the option to add an attachment. In the Pop-up window, there is a Title section where users can name the attachment and then attach the file. When you click upload, you will see the file attached with the name entered in the Title section. However, when the mail is received by the candidate, this Title is not reference at all and the file is attached with the original file name.

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Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Contact Candidate screen during Interview Scheduling

2. Add an attachment and enter a name into the Title section where users can name the attachment and then attach the file.

title image (2).png

3. Click upload, you will see the file attached with the name entered in the Title section. However, when the mail is received by the candidate, this Title is not reference at all and the file is attached with the original file name.

Cause

This behavior is expected, the code is used to have title in the User Interface page if there is a need for more than one attachment to be attached you can name them individually.

Resolution

The name is for the purpose of the UI only and does not resolve in the mail received by the candidate.

Keywords

 interview scheduling, attachment, mail, email , KBA , LOD-SF-RCM-IVW , Interview Central, Interviews, Scheduling etc , Problem

Product

SAP SuccessFactors Recruiting all versions