SAP Knowledge Base Article - Public

3044182 - Territories can be accessed despite valid Access Restriction

Symptom

 A user with valid Read Access Restriction can access Territories that are not assigned to them.

Environment

SAP Sales Cloud

Reproducing the Issue

Prerequisite: User ABC has a valid Read Access Restriction for the Territories WOCV (ABC stands for the user's name).

  1. Login with user ABC.
  2. Go to the Sales work centre.
  3. Go to the Territories view
  4. Open random Territories -> user can access them despite not having the necessary Read Access.

Cause

The problem appears only for those Territories which do not have an Owner. All Territories which do not have an Owner can currently be seen by anybody.

Resolution

To avoid this we recommend to assign an Owner to each Territory. Alternatively, please see the steps outlined in the KBA 2527629 - How to Restrict Homeless Objects from Being Visible.

See Also

2527629 - How to Restrict Homeless Objects from Being Visible

Keywords

territory, access, user, restriction, homeless , KBA , LOD-CRM-TM , Territory Management , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions