SAP Knowledge Base Article - Public

3043820 - Known Issue: Photo cannot be retrieved for external onboarding users via OData API


External user uploaded a profile photo but it cannot be found in the OData API response using Photo entity.

<d:photo m:type="Edm.Binary"></d:photo> tag is missing

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HXM Suite

  • SAP SuccessFactors HXM Suite OData API

Reproducing the Issue

Use the "Photo" OData API entity to retrieve the profile photo of an external user (externalUser)


Known Error

Product Enhancement


SAP SuccessFactors Engineering to provide code fix in First Half 2021 Release (b2105). 

See Also

Refer to KBA the see the schedule of release deployment.

2521176 - SuccessFactors Releases | Deployment schedule for 2021


SuccessFactors, Photo Entity, Integration Center, Export Profile Photo, Export Profile Image, Export Profile Picture, API Query, How to Get Photo Using API, ExternalUser, External Onboarding User, Photo binary, Missing Photo in API, KBA, LOD-SF-INT, Integrations, LOD-SF-INT-ODATA, LOD-SF-INT-API, OData API Framework , KBA , LOD-SF-INT-ODATA , OData API Framework , LOD-SF-INT , Integrations , Known Error


SAP SuccessFactors HXM Suite 2011