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3043644 - Important information for contacting SAP support about any Ariba integration related problem (buying side)

Symptom

You are facing an issue related to Ariba <-> S/4Hana / ERP scenario.

The integration happens between different levels (each color is indicating in this KBA always the same level):

  • SAP Ariba Network
  • SAP S/4Hana or SAP ERP (a.k.a "SAP backend")
  • The integration solution installed in the backend (see below the solutions SAP offer)
  • An optional PI system between Ariba and SAP backend system, or for example CIG (Cloud Integration Gateway) as CPI (Cloud Platform Integration) for Cloud scope items and for ARBCIG add-on scenarios

Due to its complexity the error should be clearly understood. This is particularly important to identify on which of these levels the analysis has to be performed.

This KBA has the intention to help you to understand at which level the issue is happening, to describe all the information needed from SAP, and to select the correct component at the time of opening a case. A detailed description posted to the correct team is key to ensure a smooth resolution process.

This KBA lists the buying side (MM) scenarios and support components, supplier side (SD) is not covered in this document.


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Environment

  • Ariba Cloud Integration
  • Ariba Network Integration for SAP Business Suite
  • SAP Ariba Cloud Integration Gateway
  • SAP Ariba Cloud Integration Gateway, add-on for SAP ERP
  • SAP Ariba Cloud Integration Gateway, add-on for SAP S/4HANA
  • SAP ERP 
  • SAP S/4HANA On-Premise and Cloud
  • SAP enhancement package for SAP ERP
  • SAP enhancement package for SAP ERP, version for SAP HANA

Product

Ariba Cloud Integration all versions ; Ariba Network Integration for SAP Business Suite all versions ; SAP Ariba Cloud Integration Gateway all versions ; SAP Ariba Cloud Integration Gateway, add-on for SAP ERP all versions ; SAP Ariba Cloud Integration Gateway, add-on for SAP S/4HANA all versions ; SAP ERP all versions ; SAP S/4HANA Cloud all versions ; SAP S/4HANA all versions ; SAP enhancement package for SAP ERP all versions ; SAP enhancement package for SAP ERP, version for SAP HANA all versions

Keywords

ariba integration, scope item, rfq, po, purchase, procurement, pr, contract, agreement, AN, S4hana, S/4hana, ERP, SAPERP, SAPS4hana, Quote, Automation, /ARBA, ARBCIG, ARBERP, Idoc, XML, cXML , KBA , BNS-INT-ARI , Ariba Integration with S/4HANA , BNS-ARI-TRF , Automatic Hand-over to the Ariba Support Organization , BNS-ARI-CI-AN , CIG Add-on for Ariba Network Integration , BNS-ARI-CI-BUY , Ariba Procurement Integration , BNS-ARI-CI-FND , Ariba Integration Foundation for Common Tools , BNS-ARI-CI-S4 , Ariba Integration with S/4HANA SOAP API , BNS-ARI-CI-S4-MM , Ariba Integration with S/4HANA SOAP API - MM , BNS-ARI-CI-SRC , Ariba Sourcing Integration , BNS-ARI-TRF-BUY , Ariba Procurement and Invoicing Transfer Queue , BNS-ARI-TRF-CI , SAP Ariba Cloud Integration - /ARBA Transfer Queue , BNS-ARI-TRF-SRC , Ariba Sourcing and Supplier Management - Transfer , BNS-INT-ARI-MM , Ariba Integration with S/4HANA Materials Management , MM-PUR-OA-BAPI , BAPIs - Outline Agreements , MM-PUR-OA-CON , Contract , MM-PUR-PO , Purchase Orders , MM-PUR-PO-BAPI , BAPIs - Purchase order , MM-PUR-REQ , Purchase Requisitions , MM-PUR-REQ-BAPI , BAPIs - Purchase requisition , MM-PUR-RFQ , RFQ/Quotation , MM-FIO-IM , Fiori UI for Inventory Management , MM-FIO-IV , Fiori UI for Invoice Verification , MM-FIO-PUR , Fiori UI for Purchasing , MM-FIO-SRV , Fiori UI for Services Management , MM-IM-GF-BAPI , BAPIs for Goods Movements , MM-IM-GF-ES , Enterprise Services in Inventory Management , MM-IM-GF-IDOC , IDocs IM , MM-IM-GR-PO , Goods Receipt from External Procurement , MM-IV-GF-EDI , Electronic Data Interchange , MM-IV-GF-ES , Enterprise Services in Invoice Verification , MM-IV-LIV-BAPI , BAPI , MM-IV-LIV-CRE , Entry MIRO , MM-SRV-BPI , BAPIs , MM-SRV-ES , Enterprise Services in External Services , MM-PUR-GF-ES , Enterprise Services in Purchasing , How To

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