SAP Knowledge Base Article - Public

3043455 - Blank/loading screen Report Story - Successfactors and IAS Profile data not match

Symptom

People Analytics Report Story has been upgraded successfully in your instance, but blank or loading screen displays when creating Report Story

Environment

SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics

Reproducing the Issue

This is after People Analytics upgrade and all steps of implementation has been completed (e.g. user sync, grant permissions)

  1. Access Report Center
  2. Click New button
  3. Select Report Story
  4. Page stuck on Loading or Blank screen

Cause

The IAS Login name and Person GUID of the user in IAS Profile does not match SuccessFactors BizX data.

BizX is connected to IAS via the Bizx User ID which is mapped to IAS Login Name

Resolution

1. Extract Successfactors User id and GUID of the users by running and Employee Profile domain Report Table. You may also follow the instruction on this KBA:

2655941 - How to extract the Person GUID or perPersonUuid in SuccessFactors

2. Log in to IAS

3. Go to User > User Management and find the affected user

4. Check if the IAS Login name under Personal Information section matches the Successfactors Userid

5. Go to Custom Attribute section and verify if the value on Custom attribute 1 is same as the Per Person UUID on the report


See Also

Blank loading screen issue when accessing Story reports - People Analytics

Keywords

people, analytics, embedded, edition, SAC, Blank, loading, screen, Error, message,, IAS, GUID, UUID, Userid, Login Name , KBA , LOD-SF-ANA-SAC-ADM , Admin - IAS, IPS, Instance Sync/Refresh, Upgrade , Problem

Product

SAP SuccessFactors HXM Core 2011