SAP Knowledge Base Article - Public

3043455 - - Successfactors and IAS Profile data not match




SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics

Reproducing the Issue

This is after People Analytics upgrade and all steps of implementation has been completed (e.g. user sync, grant permissions)

  1. Access Report Center
  2. Click New button
  3. Select Report Story
  4. Page stuck on Loading or Blank screen


The IAS Login name and Person GUID of the user in IAS Profile does not match SuccessFactors BizX data.

BizX is connected to IAS via the Bizx User ID which is mapped to IAS Login Name


1. Extract Successfactors User id and GUID of the users by running and Employee Profile domain Report Table. You may also follow the instruction on this KBA:

2655941 - How to extract the Person GUID or perPersonUuid in SuccessFactors

2. Log in to IAS

3. Go to User > User Management and find the affected user

4. Check if the IAS Login name under Personal Information section matches the Successfactors Userid

5. Go to Custom Attribute section and verify if the value on Custom attribute 1 is same as the Per Person UUID on the report

See Also

Blank loading screen issue when accessing Story reports - People Analytics


people, analytics, embedded, edition, SAC, Blank, loading, screen, Error, message,, IAS, GUID, UUID, Userid, Login Name , KBA , LOD-SF-ANA-SAC-ADM , Admin - IAS, IPS, Instance Sync/Refresh, Upgrade , Problem


SAP SuccessFactors HXM Core 2011