SAP Knowledge Base Article - Public

3043423 - - IAS-SuccessFactors Integration (Provisioning Settings)

Symptom

-

Environment

SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics

Reproducing the Issue

This is after People Analytics upgrade and all steps of implementation has been completed (e.g. user sync, grant permissions)

  1. Access Report Center
  2. Click New button
  3. Select Story
  4. Page stuck on Loading or Blank screen

Cause

IAS is not configured properly in Provisioning

Resolution

When you access SuccessFactors, check if you open your IAS URL (<IAS tenant ID>.ondemand.com), will open a profile page:

  1. Login to your SuccessFactors instance;
  2. After the login, open a new tab on the same browser;
  3. Enter your IAS URL (<IAS tenant ID>.ondemand.com), if it opens an profile page from IAS, there is no issues;
  4. If it opens an login screen, then an investigation will be required;
  5. For the investigating, please generate SAML-tracer following the steps above again; (refer to KBA: 2461862 - Collecting SAML traces with Chrome or Firefox )

See Also

Blank loading screen issue when accessing Story reports - People Analytics

Keywords

people, analytics, embedded, edition, SAC, Blank, loading, screen, Error, message, IAS Integration, Provisioning, SAML , KBA , LOD-SF-ANA-SAC-ADM , Admin - IAS, IPS, Instance Sync/Refresh, Upgrade , Problem

Product

SAP SuccessFactors HXM Core 2011