3043423 - Blank/loading screen Report Story - IAS-SuccessFactors Integration (Provisioning Settings)

People Analytics Report Story has been upgraded successfully in your instance, but blank or loading screen displays when creating Report Story

SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics

This is after People Analytics upgrade and all steps of implementation has been completed (e.g. user sync, grant permissions)

1. Access Report Center
2. Click New button
3. Select Story
4. Page stuck on Loading or Blank screen

IAS is not configured properly in Provisioning

When you access SuccessFactors, check if you open your IAS URL (<IAS tenant ID>.ondemand.com), will open a profile page:

1. Login to your SuccessFactors instance;
2. After the login, open a new tab on the same browser;
3. Enter your IAS URL (<IAS tenant ID>.ondemand.com), if it opens an profile page from IAS, there is no issues;
4. If it opens an login screen, then an investigation will be required;
5. For the investigating, please generate SAML-tracer following the steps above again; (refer to KBA: 2461862 - Collecting SAML traces with Chrome or Firefox )

• To check on this, you can engage your partner and provide KBA 2945740 - Checklist used by SuccessFactors to confirm if IAS is enabled in an instance
• If you need support assistance with IAS SSO set up, please raise reach out to SF Platform (LOD-SF-PLT-IAS), providing the SAML-tracer above and the instances information (SF, IAS and IPS);

Blank loading screen issue when accessing Story reports - People Analytics

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