SAP Knowledge Base Article - Public

3043414 - Blank/loading screen Report Story - IPS Misconfiguration

Symptom

People Analytics Report Story has been upgraded successfully in your instance, but blank or loading screen displays when creating Report Story

Environment

SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics

Reproducing the Issue

1. Access Report Center
2. Click New button
3. Select Report Story
4. Page stuck on Loading or Blank screen

Cause

IPS Transformation Logic is not updated

SAP Analytics Cloud tenant disabled in IPS

Resolution

IPS Transformation Logic 

The transformation logic for SF-IAS-SAC has changed since the b2005 release. All customers need to ensure that they are using the latest transformation logic as mentioned on our customer community page. Details on the process for the transformation logic can be found here. This link will provide steps on how to engage professional services until the end of August to help on the transformation change.

If preferred, it is possible to follow the steps on this guide to configure the transformation https://d.dam.sap.com/a/xrc7Akb/SAP_SuccessFactors_IPS_Transformation_7_9_updates.pdf.

If there are issues on syncing the users on IPS, it is required to check if the customer is using exactly the same transactions from what are described in the How To Guide. To check it without having the access to IPS it is possible to ask for the transformations via KBA 2719566 - How to export job logs and transformation rules from Identity Provisioning Service.

If the customer would like to have customized transactions it is required to engage the professional services team per the process explained on the community post above.

If there are still issues with user sync, please raise a case with our IPS team with the following component: IPS Support Component-> BC-IAM-IPS

SAP Analytics Cloud tenant disabled in IPS

  1. Navigate to 'Target System' in IPS and select SAP Analytics Cloud.
  2. Edit it using the pencil icon in the navigation bar (where it says 'Target Systems') on the top left of the screen.
  3. Then click 'Enable' on the bottom right corner of the screen to enable the tenant.
  4. Perform a user Sync

See Also

Blank loading screen issue when accessing Story reports - People Analytics

Keywords

people, analytics, embedded, edition, SAC, Blank, loading, screen, Error, message, IPS, IPS Transformation Logic, IPS Transformation , KBA , LOD-SF-ANA-SAC-ADM , Admin - IAS, IPS, Instance Sync/Refresh, Upgrade , Problem

Product

SAP SuccessFactors HXM Core 2011