SAP Knowledge Base Article - Public

3043113 - Where to? error message appears when logging into SAP Analytics Cloud (SAC) & SAP Digital Boardroom

Symptom

The following error occurs in SAP Analytics Cloud (SAC):

  • Where to?

Environment

SAP Analytics Cloud (Enterprise) 2021

Reproducing the Issue

  1. Open tenant URL in the browser.
  2. Enter user name and password.
  3. Observe 'Where to?' message.
  4. Open direct Home tenant URL.
  5. Observe that the user can log in.

Cause

  • The custom IDP setting process left the traces of another IDP on HANA backend, which is redirecting to page that's served up by <tenant>.authentication.sap.hana.ondemand.com.
  • There are two active IdPs.

Resolution

  • Open an incident on the component LOD-ANA-AUT to be further processed by operations team, to remove the traced of not used IDP.
  • Please specify the name of the correct custom IDP in the support incident.

See Also

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Keywords

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Product

SAP Analytics Cloud 1.0