SAP Knowledge Base Article - Public

3043107 - Only One Recognition Reward Visible in Employee Profile per Day


If employees receive multiple awards/rewards on the same day, only the latest one will be visible in the Employee Profile.


  • SAP SuccessFactors Rewards & Recognition
  • SAP SuccessFactors  Spot Awards

Reproducing the Issue

Go to: 

  1. Compensation
  2. Rewards & Recognition
  3. Select Employee
  4. Select type of program and amount
  5. Send it to employee
  6. Repeat steps 1-5 with different amount
  7. Go to Employee Profile and only latest update is visible 


The root cause of the issue is missing configuration in the Data Model.


For Partners and Support

To fix this issue go to:

  1. Go to Provisioning
  2. Import/export Data model
  3. Export the current Data Model
  4. Modify the Data Model and save it as New (it is best practice to keep a back up copy of the original)
  5. Import the newly updated Data Model into the system

Look for : 
<hris-field id="sequence-number" visibility="view">
      <label>Sequence Number</label>
      <label xml:lang="en-US">Sequence Number</label>

Replace to:

<hris-field max-length="32" id="sequence-number" visibility="view" allow-import="true">
      <label>Sequence Number</label>
      <label xml:lang="en-US">Sequence Number</label>


Compensation, Employee Central, Spot Awards, Rewards & Recognition , KBA , LOD-SF-RNR-SCR , Software Changes, Services, Provisioning etc. , Problem


SAP SuccessFactors HXM Core 2011