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3043092 - Software Update Manager fails in phase START_SHDI_SHD2 with error "Database connection is unknown"

Symptom

  • Software Update Manager fails in phase MAIN_SHDIMP/SUBMOD_SHD2_RUN/START_SHDI_SHD2! with below error in SAPUpConsole.log
Severe error(s) occurred in phase MAIN_SHDIMP/SUBMOD_SHD2_RUN/START_SHDI_SHD2!
Last error code set:
Shadow instance
couldn't be started, check 'START_SHDI_SHD2.LOG' and 'DEVTRACE.LOG': Action START failed for SAPN<sid>/<nr> ('Error
in call_upg_is_shadow_system.').
To analyze errors during the start of the shadow instance, check the
'START_SHDI_SHD2.LOG' and 'DEVTRACE.LOG' files in directory
'D:\usr\sap\SUM\abap\log'.
Repeat the phase until the shadow instance is started and you can log on to
instance number <nr>.
  • In START_SHDI_SHD2.SAV log, below error can be found
2EETQ360 RFC of "UPG_IS_SHADOW_SYSTEM" failed:
2EETQ361 code/exception : 3
2EETQ362 key : DBSQL_UNKNOWN_CONNECTION
2EETQ399 Database connection is unknown.
1 ETQ399 Action START failed for SAPN<sid>/<nr>('Error in call_upg_is_shadow_system.').
  • In DEVTRACE.LOG below error can be found juxtaposing above error
B *** ERROR => read_ssfs_record(): RSecSSFsGetRecord(DB_CONNECT/SHADOW_DB_USER)=1 : SSFS-4187: Record with key "DB_CONNECT/SHADOW_DB_USER" not found in secure storage <-- SSFS-4182: Data file "\\SAPN<sid>\sapmnt\<sid>\SYS\global\security\rsecssfs\data\SSFS_<sid>.DAT" does not exist (this is not an error per se: a non-existing data file is a valid situation and treated equally as one without entries) <-- SSFS-1440: File "\\SAPNBID\sapmnt\<sid>\SYS\global\security\rsecssfs\data\SSFS_<sid>.DAT" cannot be opened in mode
[dbcon.c 6188]
B {root-id=36303631423641393630363142364139}_{conn-id=00000000000000000000000000000000}_0
B *** ERROR => Connect to R/3*DDFTX failed. USERID and/or PASSWD could not be retrieved from SSFS
[dbcon.c 5213]
B DbVendorMetaData::set: connection name R/3*DDFTX unknown


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Environment

  • Software Update Manager(SUM)
  • Database Independent

Keywords

DBSQL_UNKNOWN_CONNECTION, START_SHDI_SHD2, DEVTRACE, UPG_IS_SHADOW_SYSTEM , KBA , BC-UPG-TLS-TLA , Upgrade tools for ABAP , BC-DB-DBI , DB Independent Database Interface , Problem

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