SAP Knowledge Base Article - Public

3042977 - Where To Go Tile Never Finishes Loading in Onboarding 2.0

Symptom

  • The Where To Go tile continues to show as loading.
  • The Where To Go tile does not display any information

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in to the instance
  2. Proxy as the user having the problem
  3. Navigate to Home
  4. Locate the Where to Go tile
  5. The tile will either continue to show as loading or no information will show.

Cause

Permissions are missing from the role the user belongs to.

Resolution

To add the necessary permission:

  1. Identify the role for the user.
  2. Navigate to Manage Permission Role.
  3. Click on the appropriate role.
  4. Click on Permissions.
  5. In the Employee Central API group, Locate and add the following two permissions:
  • Employee Central Foundation OData API (read-only)
  • Employee Central HRIS OData API (read-only)

Note: Log out of the instance and log back into to test by proxy as the user for which the file was not loading. 


Keywords

SF, success factors, ONB, OBD, on boarding , KBA , LOD-SF-OBD-POD , Home Page, Pods and Portlets, To Do List , Problem

Product

SAP SuccessFactors Onboarding all versions