SAP Knowledge Base Article - Preview

3042939 - Exporting CR4E reports in BILaunchpad to Excel format results in error: 'The viewer could not process an event. Comparison method violates its general contract! [CRSDK00001087]'

Symptom

When exporting Crystal Reports for Enterprise reports to Excel formats .xls and .xlsx, the Report viewer may generate the error:

  • The viewer could not process an event. Comparison method violates its general contract! [CRSDK00001087]
    ---- Error code:0 [CRWEB00000119]


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.3 (BI 4.3)
  • SAP BusinessObjects Business Intelligence Platform 4.2 (BI 4.2)

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

SBOP, BI, BI4, BI4x, BI4.x, CRS, exporting, exported, xl, xls, xlsx,  , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Server , Problem

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