SAP Knowledge Base Article - Public

3042403 - SAP Marketing- Test emails are not delivered

Symptom

Test emails scheduled using content studio are not being delivered

Environment

SAP Marketing Cloud Edition

Reproducing the Issue

  1. Open email in Content Studio
  2. Send test email

Cause

The email setting for 'Send Multipart Email' is not checked and hence the email might go to the SPAM folder.

Resolution

  • Check the option 'Send Multipart Email' under settings tab for the email.
  • If this checkbox field is selected, the system generates and sends a text-only version of the marketing email in addition to the HTML version. The marketing email therefore consists of two parts.
  • The objective here is to reduce the likelihood that the emails are classified as spam by the email service providers or email programs.

See Also

Make settings for Personalized Email

Keywords

Send Test Email not delivered received spam folder send multipart email content studio , KBA , CEC-MKT-MEM , Content Studio: E-Mails and other messages , Problem

Product

SAP S/4HANA Cloud all versions