SAP Knowledge Base Article - Public

3041993 - Only last name shown on People Search

Symptom

While search by an user under the people search (right top search box) only the last name of the users are showing as result.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

To reproduce the issue:

  1. Go to Home Page
  2. Search by an user
  3. Then only last names will in the dropdown of users results.

Cause

This occurs because name format does not take effect after user is created via Add new hire feature.

Resolution

To solve this issue, please follow the below steps:

  1. Go to Admin Center
  2. Import Employee Data
    3. Select "Personal Information" entity and select the csv file (with formal-name) and click import

Keywords

last name, People Search , KBA , LOD-SF-PLT-SRH , Search , Known Error

Product

SAP SuccessFactors HXM Suite 2105