SAP Knowledge Base Article - Public

3041900 - Error 'Address Incomplete; Enter Country' After Move-In

Symptom

After performing move-in function in C4C, and this information is sent to IS-U system, there is an error in the ISU system ''Address Incomplete; Enter Country''

Message no. AM216

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers work center.
  2. Go to the Accounts view.
  3. Open account DEF(DEF is the account name)
  4. Click on the Move-In button.
  5. Enter Premise and Move-In date and choose the Next button.
  6. In Meter reading section- click on Estimate and Next.
  7. Click on Move-in Using MDT

When the Move-In is sent to ISU, there is an error ''Address Incomplete; Enter Country''

All the relevant documents such as customer, premise etc have country maintained in the Address section

Cause

Country field is not maintained in the MDT Template in the ISU system.

Resolution

Maintain the cpuntry in the MDT template in the ISU system

Keywords

utilities move address country , KBA , LOD-CRM-IND-UTL , Utilities , Problem

Product

SAP Cloud for Customer core applications all versions