SAP Knowledge Base Article - Public

3041636 - Stock is Not Available in Supply Planning After the Customer Return is Completed.

Symptom

A customer return  CR1(where CR1 is the Customer Return) has been created and the goods have been booked back into stock.

In Stock Overview you can see Material PROD1(where PROD1 is the Product ID) associated with identifiied stock ISTOCK1(where ISTOCK1 is the Identified Stock ID) in Logisitics Area LOA1(where LOA1 is the Logistics Area ID) which is correct.

But when you view this via supply planning there is no available stock.

Environment

SAP Business ByDesign

Reproducing the Issue

1. Go to Supply Planning workcenter and Common Tasks: Stock Overview

2. Search by Product: PROD1, Identified Stock Id: ISTOCK1

you will notice that there is On Hand Stock of 999 (where 999 is the qty) in Logistics Area: LOA1

3. Go to Supply Planning workcenter and Products View.

4. Search by Product: PROD1, you will not see this stock in Planning Area PAREA1(where PAREA1 is the Planning Area).

Cause

In Stock Overview, when we personalize and add the Inbound Delivery ID field, we see that the stock is tagged to Inbound Delivery ID: ID1(where ID1 is the Inbound Delivery ID).

On further checking, Inbound Delivery ID :ID1 is Released and the related documents are Completed.

The Customer return notification CRN1(Where CRN1 is the Customer Return Notification ID) has a follow up activity maintained as Return to Supplier. This explains the reason why the stock is tagged to ID1 even after the Confirmed Inbound Delivery is released.

Resolution

Until Return To Supplier is completed, this stock will remain tagged to the Inbound Delivery ID1.

System ie behaving as expected.

Keywords

Inbound Delivery, Customer Return, Return to Supplier, Confirmed Inbound Delivery, Stock, Supply Planning, tagged , KBA , customer return , inbound delivery , return to supplier , confirmed inbound delivery , stock , tagged , supply planning , AP-IP-INV , Inventory , How To

Product

SAP Business ByDesign all versions