SAP Knowledge Base Article - Public

3041585 - Deferred Revenue/Revenue Adjustment G/L accounts are not balanced after Credit Memo posting

Symptom

After Credit Memo is posted, Event-Based Revenue Recognition posts balance to Deferred Revenue/Revenue Adjustment G/L accounts.

Environment

SAP S/4HANA Cloud

Reproducing the Issue

  • Post Credit Memo.
  • Check account balance.

Cause

By design, you should proceed with Revenue Recognition Run to balance the Accrued Revenue and Deferred Revenue G/L accounts.

Resolution

Schedule an application job Run Revenue Recognition or execute the revaluation run for individual objects in the monitoring apps Revenue Recognition (Event-Based):

F4278 Run Revenue Recognition - Service Documents
F4277 Run Revenue Recognition - Projects
F4276 Run Revenue Recognition - Sales Orders
F5405 Run Revenue Recognition - Provider Contracts
F2129 Revenue Recognition (Event-Based) Projects
F4767 Revenue Recognition (Event-Based) (2) Projects
F2441 Revenue Recognition (Event-Based) - Sales Orders
F3756 Revenue Recognition (Event-Based) - Service Documents
F5406 Revenue Recognition (Event-Based) - Provider Contracts

Keywords

credit memo, invoice, balance, G/L account, revenue recognition. , KBA , CO-PC-OBJ-EBR , Event-Based Revenue Recognition , Problem

Product

SAP S/4HANA Cloud all versions